Shop Policies & Information
General Online Policies
Welcome to Pondicherry (herein referred to as “pondicherryshop.com” or “the site”). Please take a moment to read and understand our policies before you use our site, pondicherryshop.com. By shopping with us, you are agreeing to accept the following conditions.
Pondicherry does not produce or test all of the products sold on this site and is acting, in some cases, as a re-seller. As a result, Pondicherry disclaims all warranties, to the fullest permissible extent of the law, with respect to the information, service, and merchandise provided on pondicherryshop.com. We do not warrant the accuracy or completeness of the information displayed on this site. This includes but is not limited to warranties of merchantability and fitness of merchandise for a particular purpose. Furthermore, Pondicherry is not liable for any damages, direct or indirect, resulting from use of any products or items purchased from this site.
Pondicherryshop.com is committed to ensuring the privacy of our customers. We value your business and your trust. We will not share or sell your personal information unless we are ordered to do so by a court, otherwise required to do so by law, or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of Pondicherry, its clients, website users, or the public. The information provided below explains our policies for the collection and use of information as it relates to your interaction with our website.
Visiting Our Site
When you visit pondicherryshop.com, our site automatically recognizes your account when possible. We collect user specific information about the pages you visit as well as any personal information you volunteer while visiting the site. Pondicherry collects this information in an effort to provide superior customer service, improve the content of our web site and your shopping experience. We may also use this information to notify you about updates to our web site, special offers or upcoming events. If you do not want to receive promotional emails from pondicherryshop.com, you can opt out anytime using the link provided in all newsletter emails.
If you order a product from us, pondicherryshop.com places your name in our secure customer database. Pondicherryshop.com does not share any customer information with any 3rd parties for any reason except for fulfilling an order. For example, vendors and shipping carriers, such as the US Postal Service, requires shipping information to deliver merchandise purchased at pondicherryshop.com.
Pondicherry utilizes commercial grade technology for shopping and ecommerce security. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All Credit Card information is passed onto the credit card processor and is never stored in our database for future use. Pondicherry does not knowingly collect any personal information from children under the age of 13. While Pondicherry makes good faith efforts to store information in a secure operating environment not available to the public, Pondicherry cannot guarantee complete security and disclaims liability for unintentional security breaches.
Anyone using the web can enter and shop on pondicherryshop.com or may choose to log in before shopping. During the login process, the user is required to give contact information (such as name, telephone number, address and email address). Logging in involves creating a username and password, which allows access to a personal account with purchase history and other information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Accounts are not required to place an order, however they are there for the customers’ convenience for future orders and to access order history and other related information. As a result, a customer may choose to check out as a guest. All of your personal information (such as name, address, email address, telephone number) is stored on our secure database. We use this information to process and fulfill your order and to provide you with a bill for your purchase. In addition, we also use it to communicate with you about your order, such as confirming shipment, contacting you if there are problems, or following up to get feedback on our service. We also use contact information and purchase history (but not financial information) in order to a provide a more personalized shopping experience, such as rewarding existing customers with special offers and alerting you to new products that you might like. Should you not wish to receive these communications, you may opt out of future notices by following the instructions to remove yourself from our correspondence list. As indicated above, Credit Card information is passed onto the credit card processor and is never stored in our database.
Public Comments on Blog
If you post a review or public comment on this website, you should be aware that any Personal Data you submit there can be read, collected, or used by other users on these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Data you choose to submit in these arenas.
Removal and Editing of Personal Information
You can edit your personal information on our site under “My Account”. As indicated earlier, you can remove yourself from any newsletters by opting-out using a link provided in all of our newsletters. You can also delete yourself from our database by sending us an email at email@example.com.
There is no sales tax applied to orders delivered to addresses outside California. However you are expected to comply with your own state’s tax laws concerning internet purchases. Purchases shipped to California residents will automatically have the appropriate sales tax added to the order total (including shipping) at the time of your order. International recipients are responsible for paying any duties and taxes required by the destination country.
All material on pondicherryshop.com, including images, drawings, sound, graphics, and text, is protected and although pondicherryshop.com grants you a limited license to access and personally use this site, you have no rights to download (except where specifically invited), duplicate, sell, or modify any portion of this site without express written permission from pondicherryshop.com. You agree not to access this site by means other than that provided by pondicherryshop.com.
In the event that pondicherryshop.com may provide links to other sites, we will not be liable for the content, operation, or products available through such other sites, nor for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements and conditions of use for each and every website that collects personally identifiable information.
Changes to Terms and Conditions
You agree that pondicherryshop.com and any of its owners and employees are indemnified and held harmless from any claim, demand or damage, including but not limited to reasonable attorneys’ fees related to your or any third parties’ use of this site. Specifically, Pondicherry is not liable for any damages, direct or indirect (including any viruses), resulting from use of this site.
Choice of Law
Disclaimer of Warranties
You understand and agree you assume sole risk of your use of this site, which is provided to you on an “as is” basis. As stated above, Pondicherryshop.com does not make any representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site.
Effective date 02/1/2012